Patty knows where Norman will store her name and that part of her name is a program
•Patty the hacker gives Norman 11 pieces of paper, each with a number representing an ASCII character. •SOLZHENGRAD is stored as 83-79-76-90-72-69-78-71-82-65-68. •Norman starts at mailbox 68 and replaces whatever was there before with the new piece of paper.  83èmailbox #68, 79èmailbox #69, 76èmailbox #70, 90èmailbox #71, etc.